Loxada’s core system, including our servers and infrastructure, is monitored and maintained around the clock. Support for individual devices is handled during business hours. We work alongside your own IT support rather than replacing it: because we are not party to your internal processes or your users, we are not set up to act as first-line support for end-user queries, so those are best handled by your team. To help with that, the setup page has detailed guidance for end users, and you can check live system status at status.loxada.com.