FAQs

Hello, and thank you for visiting Loxada! We understand that you may have some questions about our products, services, or how things work around here.

 

That’s why we’ve compiled this Frequently Asked Questions (FAQ) section to provide you with quick and straightforward answers to the most common queries we receive.

 

If you need help finding what you’re looking for, feel free to reach out to our customer service team for further assistance.

 

We hope this section helps you find the information you need, making your experience with Loxada as smooth as possible.

I am connected to my work RPN but can't access my work files or resources

Check to see if your Loxada device can connect to the internet – https://check.loxada.io/

If it can’t, see our FAQ, “I am connected to my work RPN but can’t connect to the internet,” for instructions on how to fix this issue.

If you can connect to other websites but not your work files or resources or if https://check.loxada.io/ displays a message that your “RPN is not connected,” contact your company’s IT support team directly to confirm that you have the correct access permissions set up.

I am connected to my work RPN but can't connect to the internet

This is typically caused by one of two things: 1. your Loxada device is not properly connected to whatever you are using for internet access, or 2. the Loxada device is properly connected, but whatever you are using for internet access isn’t connected itself.

To confirm this, go to https://check.loxada.io/. If the webpage doesn’t load, follow the troubleshooting steps below; otherwise, follow the instructions on-screen.

If you are using a cable to connect your Loxada device, check that the cables are in the correct ports on both devices.

If you are using Wi-Fi to connect your Loxada router, check that the username and password are working correctly for the network you are connecting to.

If you are correctly connected, check to confirm that what you are connecting to has internet access – you can do this using another device that is connected to it directly.

If you still can’t connect, contact your designated IT support contact to raise a support ticket.

I can't see my RPN and there are no lights on my Loxada device

Check to see if the power lead to your Loxada device is connected correctly and that the mains plug hasn’t been accidentally switched off or been knocked loose.

If this doesn’t change anything, try plugging your Loxada device into a different electrical outlet to see if it will turn on.

If that doesn’t work, contact your company’s IT support team. They will help you with further troubleshooting and, if they too can’t solve the problem, will replace your Loxada device the next working day.

How do I set up my Loxada device for the first time?

Set-up is quick and straightforward.

Follow our collection of short set-up videos, which cover everything from unboxing your Loxada device to connecting to the internet for the first time using the access details your company sent you.

I used to connect to a work RPN but now can only see a Wi-Fi network called LoxadaSetup

Your device has been factory reset and needs to be set up again for your company RPN.

Follow the set-up instructions your company initially provided for configuring the Loxada device for your company.

If you don’t have these or have tried them and they did not work, contact your company’s IT support team to confirm if access details have been updated.

I can see my work RPN Wi-Fi network but cannot connect to it

Check that you have entered your password correctly.

If your password is not recognised, contact your company’s IT support team to confirm that you have the correct password.

I can see what looks like a work RPN Wi-Fi network but the name has changed and I cannot connect to it

Try using the password you used on your work RPN’s old name.

If your password is not recognised, contact your company’s IT support team to confirm whether the access details have been updated.

How can I implement network separation in my teams' home networks?

The quickest, and simplest way is to use the Loxada system.

Sign Up
Get started by signing your business or team up with us. We’ll collect some basic information, such as how many devices you’ll need and things like delivery addresses and point of contact.

Register Your Team
Register users on our easy-to-use portal, and we’ll send each of them a Loxada device straight to their home.

Connect Securely
Users plug their Loxada device into their existing home broadband. With a few simple clicks, they are ready to go, with complete network separation to protect from local threats.

How is network segregation achieved?

Network segregation can be achieved using various techniques such as VLANs (Virtual Local Area Networks), firewalls, network access control (NAC) systems.

One step further is micro-segmentation, a method of breaking down a network into even smaller segments that can be used to create granular policies and controls around specific devices or applications, making it harder for attackers to move laterally through the network.

What are network segregation and network separation, and why are they essential for good security?

They are essential for good security because they limit the scope and impact of a potential security breach by isolating different parts of the network or, in the case of network separation, completely separating networks and the devices on them from each other.

For example, by segmenting a network into different zones for different types of data or devices, a hacker who gains access to one zone will only automatically have access to some of the network’s sensitive information. With network separation, they will not reach the other network at all.

How can smart home devices be used to attack me?

Smart home devices can be used to attack you in various ways. For example, a hacker can gain access to a smart home device and use it to spy on you by accessing the camera or microphone.

They can also use the device to launch a distributed denial of service (DDoS) attack on other devices on your network or as a starting point to compromise your personal and work data on laptops, PCs, phones and tablets, etc.

What can I do to secure my home router?

To secure your home router, you can change the default password to a strong, unique one and ensure the router’s firmware is up-to-date.

You can also configure your router’s security settings to limit access to your network and enable encryption (if your router has this functionality).

How can I tell if my home router is insecure?

You can check if your home router is insecure by visiting the manufacturer’s website and looking for any security updates or patches.

You can also find online tools to scan your router for vulnerabilities.

If your router is no longer supported by the manufacturer, i.e. there are no recent updates or the manufacturer’s website says they no longer support it, you should replace as soon as possible.

What are some common vulnerabilities found in home routers?

Common vulnerabilities found in home routers include weak default passwords, unpatched software , and lack of encryption.

Additionally, many routers have open ports that hackers can easily exploit, and some have known security bugs that are yet to be fixed by the manufacturer.

Why are home routers often insecure?

Home routers are often insecure due to various factors, such as weak default passwords, outdated firmware, and a lack of built-in security features.

Many routers are also designed with ease of use in mind rather than security, which can leave them vulnerable to attack.

How can I implement network separation in my teams' home networks?

The quickest, and simplest way is to use the Loxada system.

Sign Up
Get started by signing your business or team up with us. We’ll collect some basic information, such as how many devices you’ll need and things like delivery addresses and point of contact.

Register Your Team
Register users on our easy-to-use portal, and we’ll send each of them a Loxada device straight to their home.

Connect Securely
Users plug their Loxada device into their existing home broadband. With a few simple clicks, they are ready to go, with complete network separation to protect from local threats.

What are the risks of not using network separation in my home network?

The risks of not using network separation include the following:

  • Increased risk of data breaches
  • Lack of compliance with regulatory requirements
  • Difficulty in identifying and containing security threats
  • Difficulty in applying security policies and controls effectively
What are the benefits of network separation?

The benefits of network separation include the following:

  • Limiting the scope and impact of a security breach
  • Isolating sensitive data and devices from less secure parts of the network
  • Improving compliance with regulatory requirements
  • Making it harder for attackers to move laterally through the network
How can I protect my home network from attack?

To begin to protect your home network from attack, you can take the following steps:

  • Change the default login credentials of your home router and any devices connected to it to use strong, unique usernames and passwords.
  • Don’t share your usernames and passwords.
  • Set up a separate guest network for people to connect to, especially if you use your home network to access work files and data.
  • Use anti-virus software on all devices that it can be installed on.
  • Keep your devices updated with the latest firmware and security patches.
  • Use a firewall to limit access to your network.
  • Regularly monitor your network for any unusual activity.
Will using a VPN slow down my internet connection?

Some VPNs will slow down your internet connection, but this depends on the type of software the VPN uses and the quality and location of the VPN server you’re connected to. It’s essential to pick a VPN that uses the most up-to-date VPN software, has good reviews, and is known for providing fast connections.

Can I still be tracked while using a VPN?

While using a VPN can significantly enhance your online privacy and security, it’s still possible for your internet service provider (ISP) or other third parties to track your activity if they are determined to do so. However, using a VPN makes it much more difficult for them to do so.

Can I use my existing company VPN and Loxada at the same time?

Yes! The Loxada system doesn’t stop you from using your company’s VPN to access internal resources, such as file servers and other systems. Loxada ensures you are safe when working from home and won’t clash with other VPNs.

Does Loxada track what we do?

No. Nothing you or your users do at an individual level is tracked or stored by us (NB: We do record the amount of data that passes through each router for reporting reasons).

By default, we restrict access to a regularly updated list of known malicious websites – but even this isn’t recorded for individual users.

Is the Loxada system only for people working from home?

No! Loxada can be used wherever people regularly work remotely.

Loxada is also ideally suited for shared workspaces to separate users from all the others in the same building.

Does Loxada need IT expertise to set up and use?

No. Everything is managed from our user-friendly online dashboard, and once set up, there’s nothing more to do.

Why do I need a secure home working network?

Regulators, clients, and security best practice say remote workers should do so with the same security level they have in the office.

A completely separate network makes users instantly safer. It enables you to prove you’re doing all you can to ensure you and your customer’s data is being handled securely, no – matter where your team is based.

We already use a VPN, why do we need Loxada?

Many organisations already use a Virtual Private Network (VPN). While VPNs are handy and powerful tools, they don’t separate your work devices from the other vulnerable devices on your network.

This leaves your work devices and the data you work on exposed to attack from inside your home network.