I can only see a network called LoxadaSetup
Your device has been factory reset and needs setting up again. Follow the setup instructions your company provided, or see our setup videos. If you...
The network name has changed and I can’t connect
Try the password you used with the previous network name. If it is not recognized, contact your IT support team to check whether the details...
There are no lights on my Loxada device
Check the power lead is connected and the socket has not been switched off. Try a different socket. If it still will not power on,...
I’m connected but can’t reach my work files or systems
First check whether your Loxada device has internet access at https://check.loxada.io/. If it does not, see the previous answer. If you can reach other websites...
I’m connected to my Loxada network but have no internet
This is usually one of two things: either your Loxada device is not properly connected to your internet source, or that internet source is not...
I can see my work Loxada network but can’t connect to it
Check your password is entered correctly. If it is not recognized, contact your company’s IT support team to confirm you have the current one.
I can’t see the Loxada setup page
Check that you are connected to the Wi-Fi network called LoxadaSetup. If you are, check the setup address is typed correctly. Note there is no...
Does Loxada reduce the load on our IT team?
That is the intention. Devices are pre-configured, update themselves, cannot be reconfigured by users, and are managed from one place. The support calls that come...
Does Loxada support multiple sites and large teams?
Yes. Devices can be issued to individuals or whole teams across as many locations as you need, all managed centrally through the portal.
How do we remove someone’s access when they leave?
Centrally, by deactivating their device subscription in the portal. You do not need the hardware back for the access to stop working.
How do we change our Wi-Fi network name or password?
Both are changed in the Loxada portal, under your organization’s network settings. Devices pick the change up automatically the next time they check in.
How do we add a new device to the network?
Connect it to the Loxada network and it is protected. There is nothing to install on the device itself.