This is usually one of two things: either your Loxada device is not properly connected to your internet source, or that internet source is not working itself.

To check, go to https://check.loxada.io/. If the page does not load, work through the steps below. If it does, follow the on-screen instructions.

• If you are connecting your Loxada device by cable, check the cables are in the correct ports at both ends.
• If you are connecting over Wi-Fi, check the network name and password for the network you are joining.
• Check that the connection itself is working, using another device connected to it directly.

If it still will not connect, contact your IT support team.