Privacy Policy
Website Privacy Policy
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.
The GDPR and DPA 2018
Types of data we collect
Website
With your consent, we may collect the following information from you when you complete a form on this website.
- First and Last Name
- Company Name
- Telephone Number
- Email Address
- IP Address (Only when completing a form)
Invoicing
To fulfil our contract to provide services to you, we will collect and process the following information:
- First and Last Name
- Company Name
- Telephone Number
- Email Address
- Postal Address
We do not keep any copies of payment cards or bank details.
How we use your data
- To supply you with services
- To give personalised customer support
- To send you marketing messages (but only if you tell us to)
Cookies
This website uses cookies to better the user’s experience while visiting the website. As required by legislation, where applicable, this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer/device.
What are cookies? Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
- We use only the necessary cookies to run and improve the service.
Cookies used
PHPSESSID – Essential
This cookie is native to PHP applications. The cookie is used to store and identify a user’s unique session ID for the purpose of managing user sessions on the website. The cookie is a session cookie and is deleted when all the browser windows are closed.
lang – Functional
This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visits the website.
When and how we collect data
We collect data from people browsing our website, customers of Loxada and people who view/sign contracts through Loxada, when:
You request more information
We call you
You use our services
You receive emails from us
You email us
You chat with us for customer support
You opt-in to marketing messages
You request remote assistance
Know your rights
- Access the information we hold on you
- Opt-out of marketing communications
- Be forgotten by Loxada
- Complain about us
If you have any concerns about your privacy at Loxada, please email us at hello@loxada.com, and we will get back to you.
How to make a Data Subject Access Request
If you wish to make a Subject Access Request, then, you can either write to us or email us using the details below:
All enquiries should be addressed to Mr Paul Benn.
By Email
hello@loxada.com
By Post
Loxada Ltd
C/O Mr Paul Benn
86-90 Paul Street,
London EC2A 4NE
In most cases, your request will be completed within 30 days; however, if your request is deemed complex, we will inform you of the expected timescale to complete your request.
Please note that we reserve the right to charge for excessive and repetitive requests.