What are the benefits of network separation?
Benefits include reducing the risk of data breaches, protecting sensitive devices, improving network performance, and ensuring compliance with security best practices.
What is network separation, and why is it essential for good security?
Network separation divides a larger network into distinct, isolated segments. This limits the impact of security breaches by preventing unauthorized access to sensitive areas. For example, your company devices can be separated from those of other companies using the same network in an office complex with shared IT to reduce the risk of cross-contamination.
What common cyber threats do people face on their home networks?
Cyber threats on home networks include malware, phishing, hacking, and ransomware. These attacks can compromise sensitive data, disrupt work, and cause financial loss. Weak network security makes home environments particularly vulnerable.
What can I do to secure my home router?
To improve security, change default passwords, keep the firmware up-to-date, and enable network encryption.
What are some common vulnerabilities found in off the shelf routers?
Common vulnerabilities include weak default credentials, unpatched firmware, and open ports. Additionally, some routers have outdated encryption protocols or even manufacturer backdoors that hackers can exploit.
Why are off the shelf routers often insecure?
Many off the shelf routers are insecure as they are supplied with weak default passwords, outdated or insecure firmware, and a general lack of robust security features. Off the shelf routers are typically designed for ease of use rather than enterprise-level security, leaving them vulnerable to attacks.
Can I use a VPN on all my devices?
Yes, most VPN services work across a range of devices, including laptops, smartphones, and tablets. Loxada’s secure routers simplify this by protecting all devices connected to your network without needing individual software installations.
Will using a VPN slow down my internet connection?
A VPN may slightly reduce your internet speed due to encryption and routing through a secure server. However, modern VPN solutions, like Loxada’s built-in VPN, are designed to minimise this impact, ensuring smooth performance.
Can I still be tracked while using a VPN?
A VPN significantly reduces the risk of tracking by encrypting your data and masking your IP address. However, determined entities, such as your internet service provider (ISP), may still gather metadata, though the content of your activity remains private.
How does a VPN protect my online privacy?
A VPN encrypts your data, ensuring that sensitive information cannot be intercepted while in transit. This makes it significantly harder for cybercriminals or unauthorised third parties to spy on your activity or steal your data.
What is a VPN, and why should I use one?
A Virtual Private Network (VPN) encrypts your internet connection, protecting your online activity from being intercepted or monitored. By using a VPN, you ensure your data is secure, even on untrusted networks, and your IP address is hidden, enhancing privacy.
Why should I audit and track what routers my remote team use at home?
Many consumer-grade routers are not secure by default and may not receive regular updates. Auditing and using managed routers like Loxada ensures that your team’s connections are secure and reduces the risk of breaches originating from vulnerable home networks.
I have a SASE architecture, why do I need Loxada?
Loxada integrates seamlessly with Secure Access Service Edge (SASE) architectures, adding secure network connectivity for edge devices and complementing your existing framework.
I use Citrix desktops, why do I need Loxada?
Citrix desktops provide secure application access, but they don’t address network security. Loxada ensures that connections to Citrix are protected from interception or tampering.
I have a zero trust architecture, why do I need Loxada?
Zero trust relies on verifying users, devices, and networks. Loxada complements zero trust by ensuring that the network aspect of your architecture is secure and trustworthy, even in uncontrolled environments.
I have secure browsers, etc., why do I need Loxada?
Secure browsers are only part of the solution. They protect specific applications, but they don’t secure the network traffic or protect other devices. Loxada provides comprehensive network-level security.
I have locked down all my team’s devices, why do I need Loxada?
Even with locked-down devices, the network they connect to can be a weak link. Loxada secures the network itself, providing an additional layer of protection that safeguards data transmissions and device connectivity.
Why should I have a separate network for work devices for people accessing data from home?
A separate network for work devices ensures that they are isolated from personal and unsecured devices and routers that aren’t updated and that may contain compromised firmware. This minimizes the risk of malware spreading or sensitive work data being exposed to vulnerabilities on the home network.
Can Loxada access my Loxada devices remotely?
No. There is no way to access Loxada devices remotely even for the Loxada team, they can only be accessed by connecting to them locally. This ensures that Loxada devices do not create a remote access security risk.
Can I access Loxada devices remotely?
No. There is no way to access Loxada devices remotely, they can only be accessed by connecting to them locally. This ensures that Loxada devices do not create a remote access security risk.
How do I know Loxada routers are secure?
Loxada routers are secured through our custom firmware, which replaces the original manufacturer’s software entirely. This eliminates vulnerabilities associated with default firmware. Additionally, automatic updates ensure routers stay secure against emerging threats.
How do I know Loxada doesn’t have security backdoors?
Loxada’s firmware is built with security as a priority, and we undergo regular, independent security audits to ensure there are no vulnerabilities or backdoors. Transparency and trust are central to our approach.
Where are Loxada routers manufactured?
Loxada uses commercially available routers from a range of manufacturers. These routers are sourced globally but all of them are customised with Loxada’s proprietary firmware, ensuring complete control over security and functionality.
How do I change my company’s Wi-Fi name?
Similar to updating the password, log into the Loxada portal and edit the network name (SSID) in the organisation’s settings. The changes will apply across all managed routers.
How do I change my company’s Loxada Wi-Fi password?
Log into the Loxada portal, navigate to the network settings for your organisation, and update the Wi-Fi password. The change will automatically sync to all devices.
How do I get devices to my team?
Loxada devices can be shipped to your offices or shipped directly to team members. Once received, the devices are virtually plug-and-play, requiring minimal setup by users to get started.
Do I need Loxada if people only access data from home occasionally?
Yes, even occasional access to sensitive data from home poses a security risk. Home networks often lack enterprise-level protection, leaving them vulnerable to attacks. Loxada ensures that all data connections are secure, regardless of how frequently they are used.
Why do I need Loxada if my EHR system has a secure login?
While a secure login protects access to the Electronic Health Record (EHR) system, it doesn’t address the security of the network used to connect to it. Loxada ensures that all data transmitted to and from the EHR system is protected, even over insecure networks like home Wi-Fi, third party networks in offices complexes and coworking spaces or public hotspots.
How does Loxada help me secure PHI?
Loxada secures Protected Health Information (PHI) by encrypting all network traffic and ensuring it is transmitted through a secure VPN. By isolating work devices on a dedicated, auotmatically patched and updated network, Loxada minimises the risk of unauthorised access or interception, meeting stringent security requirements for PHI.
Can I use Loxada in coffee shops, hotels, etc.?
Yes, Loxada is specifically designed for use in uncontrolled environments like coffee shops, hotels, and public spaces, ensuring secure connectivity wherever you work.
Can I use Loxada in office complexes?
Yes, Loxada works effectively in office complexes where network security is a concern.
Can I use Loxada in hot-desking spaces places like WeWork and Regus?
Yes, Loxada provides a secure network solution for hot-desking environments.
Can I use Loxada in private offices in coworking spaces like WeWork and Regus?
Yes, Loxada is ideal for securing networks in private offices within coworking spaces.
Does Loxada work with remote access systems?
Yes, Loxada supports remote access systems by creating a secure network environment for communication.
Does Loxada work with CCTV systems?
Yes, Loxada can secure CCTV systems, ensuring their traffic is encrypted and protected from unauthorised access.
Does Loxada work with point of sale terminals?
Yes, Loxada is suitable for securing point-of-sale systems against network vulnerabilities.
Does Loxada work with printers, scanners and other peripherals?
Yes, Loxada secures all devices on its network, including peripherals like printers and scanners.
Does Loxada work with tablets?
Yes, tablets are fully supported when connected to a Loxada-secured network
Does Loxada work with mobile phones?
Yes, mobile phones connected to the Loxada network are secured just like any other device.
Will Loxada work with BYOD devices?
Yes, any device that connects to the Loxada-secured network benefits from its protections, including BYOD devices
How do I add a new device to use Loxada?
Simply connect it to the Loxada network and it will be automatically protected.
How often is Loxada’s firmware updated?
Loxada’s firmware is updated regularly to address vulnerabilities and ensure your devices remain secure. Updates are automatic, so there’s no need for manual intervention.
What makes Loxada routers secure?
Loxada replaces the default firmware on commercially available routers with our custom firmware, which provides secure, always-on VPN connectivity and automated updates. This ensures all devices connected to the router are protected against security threats.
Can I restrict access to my resources so that only traffic from my Loxada devices can access them?
In many cases, yes you can configure access controls to allow only traffic originating from your Loxada-secured network. This adds an additional layer of protection for sensitive resources.
What sites does Loxada block and why?
Loxada blocks sites identified as malicious by trusted threat intelligence feeds. These may include phishing websites, known malware sources, and other high-risk domains.
Does Loxada filter or block traffic that goes through it?
Yes, Loxada automatically blocks over 900,000 known malicious URLs to prevent cyber threats. This filtering is part of our commitment to protecting you and your network.
Can Loxada track what my users do online?
No, Loxada is not designed to monitor or track user activity. We prioritize privacy and security over surveillance.
What does Loxada track about me as an individual?
Loxada does not track individual user activity. Our focus is on securing your access to data, not monitoring user behaviour.
I have a VPN, why do I need Loxada?
While VPNs secure traffic from a device, they don’t protect the network itself. Loxada ensures all devices connected to its network are protected, even if they lack individual VPN software. This is especially critical in uncontrolled environments like home networks or Wi-Fi operated by third parties in office complexes and coworking spaces.
Can Loxada replace my existing VPN?
In many cases, yes. Loxada’s built-in VPN functionality is designed to provide secure connectivity, potentially replacing standalone VPN solutions. However, organizations with specific VPN requirements may choose to use Loxada alongside their existing setup.
Will Loxada slow down my internet access?
Loxada is optimised for performance, but like any VPN, there may be a slight decrease in speed due to encryption and secure routing. However, our system prioritises efficiency to minimise impact, and the difference is often negligible for most users.
Will my existing VPN work with Loxada?
Yes, Loxada is designed to work with your existing VPN if needed. However, since Loxada includes its own secure VPN functionality, it may replace the need for additional VPN software in many cases.
Is Loxada a VPN?
No, Loxada is not a VPN. It is a secure, managed router system with built-in VPN functionality that ensures all traffic from connected devices is encrypted and routed through a secure connection.
Unlike standalone VPN software, Loxada integrates security into the router itself, providing seamless, always-on protection for your network.
I can't see the Loxada set-up page
Check that you are connected to the Wi-Fi network called LoxadaSetup
If you are connected to this check that you are typing the set up page address correctly (note that there is no ‘s’ at the end of http:
http://loxada/setup
Or
http://192.168.99.1
Does Loxada help with HIPAA’s Security Rule requirements?
Yes. HIPAA’s Security Rule requires that PHI be protected in transit and at rest.
Loxada’s built-in VPN ensures all transmitted data is encrypted, while network separation prevents unauthorised access, helping organisations meet these key compliance requirements.
Can Loxada help prevent data breaches in remote work environments?
Yes. Loxada reduces the risk of data breaches by providing a secure network for healthcare professionals accessing PHI outside their primary work environment.
This mitigates risks associated with public Wi-Fi, unsecured home networks, and other uncontrolled environments like shared offices and coworking spaces.
How easy is it to deploy Loxada for healthcare clients?
Loxada devices are pre-configured and shipped directly to users, requiring minimal setup.
Once connected, they automatically provide a secure work network, making deployment fast and hassle-free for both consultants and their clients.
Can Loxada help with audits and documentation for HIPAA compliance?
Yes. Loxada provides a clear security measure that healthcare organisations can include in their HIPAA compliance documentation, demonstrating proactive steps to secure remote access to PHI.
Why should MSPs and IT companies recommend Loxada to healthcare clients?
Loxada provides a simple, effective way to secure network connections for healthcare professionals accessing PHI outside controlled IT environments.
It reduces the complexity of managing secure remote access while ensuring compliance with HIPAA’s security requirements.
Can Loxada integrate with existing IT security measures?
Yes. Loxada works alongside existing security tools such as endpoint protection, secure browsers, and identity management solutions.
It enhances overall security by ensuring all network traffic is routed securely through a known, encrypted connection.
Does Loxada support multi-site or multi-user deployments?
Yes. Loxada is designed to scale, allowing MSPs to manage multiple devices across different locations.
Devices can be deployed to individual users or entire teams, with centralised management through the Loxada portal.
How does Loxada simplify network security for healthcare organizations?
Loxada removes the need for end users to configure VPNs or manage security settings and updated manually.
Once a Loxada device is deployed, it is kept automatically updated and provides an always-on secure connection, reducing user error and ensuring consistent security.
Does Loxada work with existing healthcare IT infrastructure?
Yes. Loxada is designed to integrate with existing healthcare IT environments, allowing secure connectivity to EHR systems, cloud applications, and internal resources without disrupting current workflows.
How does Loxada reduce IT support workload for healthcare clients?
Loxada’s automatic updates, built-in security controls, and simple plug-and-play setup reduce the need for ongoing IT intervention.
This minimises the support burden for MSPs and IT teams managing healthcare clients.
I can see my secure work Loxada Wi-Fi network but cannot connect to it
Check that you have entered your password correctly.
If your password is not recognised, contact your company’s IT support team to confirm that you have the correct password.
I am connected to my work Loxada network but can't connect to the internet
This is typically caused by one of two things:
1. your Loxada device is not properly connected to whatever you are using for internet access
or,
2. the Loxada device is properly connected, but whatever you are using for internet access isn’t connected itself.
To confirm this, go to https://check.loxada.io/. If the webpage doesn’t load, follow the troubleshooting steps below; otherwise, follow the instructions on-screen.
If you are using a cable to connect your Loxada device, check that the cables are in the correct ports on both devices.
If you are using Wi-Fi to connect your Loxada router, check that the username and password are working correctly for the network you are connecting to.
If you are correctly connected, check to confirm that what you are connecting to has internet access – you can do this using another device that is connected to it directly.
If you still can’t connect, contact your designated IT support contact to raise a support ticket.
I am connected to my work Loxada network but can't access my work files or resources
Check to see if your Loxada device can connect to the internet – https://check.loxada.io/
If it can’t, see our FAQ, “I am connected to my work Loxada network but can’t connect to the Internet” for instructions on how to fix this issue.
If you can connect to other websites but not your work files or resources or if https://check.loxada.io/ displays a message that your “RPN is not connected,” contact your company’s IT support team directly to confirm that you have the correct access permissions set up.
I can't see my work Loxada network and there are no lights on my Loxada device
Check to see if the power lead to your Loxada device is connected correctly and that the mains plug hasn’t been accidentally switched off or been knocked loose.
If this doesn’t change anything, try plugging your Loxada device into a different electrical outlet to see if it will turn on.
If that doesn’t work, contact your company’s IT support team. They will help you with further troubleshooting and, if they too can’t solve the problem, will replace your Loxada device the next working day.
I can see what looks like a work Loxada Wi-Fi network but the name has changed and I cannot connect to it
Try using the password you used on your work Loxada network’s old name.
If your password is not recognised, contact your company’s IT support team to confirm whether the access details have been updated.
I used to connect to a work Loxada network but now I can only see a Wi-Fi network called LoxadaSetup
Your device has been factory reset and needs to be set up again for your company Loxada work network.
Follow the set-up instructions your company initially provided for configuring the Loxada device for your company.
If you don’t have these or have tried them and they did not work, contact your company’s IT support team to confirm if access details have been updated.
How do I set up my Loxada device for the first time?
Set-up is quick and straightforward.
Take a look at our collection of short set-up videos here, which cover everything from unboxing your Loxada device to connecting to the internet for the first time using the access details your company sent you.
How can I implement network separation in my teams' home networks?
The quickest, and simplest way is to use the Loxada system.
Sign Up
Get started by signing your business or team up with us. We’ll collect some basic information, such as how many devices you’ll need and things like delivery addresses and point of contact.
Register Your Team
Register users on our easy-to-use portal, and we’ll send each of them a Loxada device straight to their home.
Connect Securely
Users plug their Loxada device into their existing home broadband. With a few simple clicks, they are ready to go, with complete network separation to protect from local threats.
How is network segregation achieved?
Network segregation can be achieved using various techniques such as VLANs (Virtual Local Area Networks), firewalls, network access control (NAC) systems.
One step further is micro-segmentation, a method of breaking down a network into even smaller segments that can be used to create granular policies and controls around specific devices or applications, making it harder for attackers to move laterally through the network.
How can smart home devices be used to attack me?
Smart home devices can be used to attack you in various ways. For example, a hacker can gain access to a smart home device and use it to spy on you by accessing the camera or microphone.
They can also use the device to launch a distributed denial of service (DDoS) attack on other devices on your network or as a starting point to compromise your personal and work data on laptops, PCs, phones and tablets, etc.
What are some common vulnerabilities found in home routers?
Common vulnerabilities found in home routers include weak default passwords, unpatched software , and lack of encryption.
Additionally, many routers have open ports that hackers can easily exploit, and some have known security bugs that are yet to be fixed by the manufacturer.
Why should HIPAA compliance consultants recommend Loxada to clients?
Loxada simplifies network security for healthcare providers working outside controlled IT environments.
We ensure secure, compliant access to PHI without requiring users to manage complex security configurations, making it an easy-to-implement solution for HIPAA compliance strategies.
How does Loxada support HIPAA compliance?
Loxada helps healthcare organisations meet HIPAA security requirements by providing a secure, managed network environment.
Our routers ensure encrypted data transmission, automatic security updates, and separation of work and personal devices, reducing the risk of unauthorised access to PHI.
How can I protect my home network from attack?
To begin to protect your home network from attack, you can take the following steps:
- Change the default login credentials of your home router and any devices connected to it to use strong, unique usernames and passwords.
- Don’t share your usernames and passwords.
- Set up a separate guest network for people to connect to, especially if you use your home network to access work files and data.
- Use anti-virus software on all devices that it can be installed on.
- Keep your devices updated with the latest firmware and security patches.
- Use a firewall to limit access to your network.
- Regularly monitor your network for any unusual activity.
Can I use my existing company VPN and Loxada at the same time?
Yes! The Loxada system doesn’t stop you from using your company’s VPN to access internal resources, such as file servers and other systems. Loxada ensures you are safe when working from home and won’t clash with other VPNs.
Does Loxada track what we do?
No. Nothing you or your users do at an individual level is tracked or stored by us (NB: We do record the amount of data that passes through each router for reporting reasons).
By default, we restrict access to a regularly updated list of known malicious websites – but even this isn’t recorded for individual users.
Does Loxada need IT expertise to set up and use?
No. Everything is managed from our user-friendly online dashboard, and once set up, there’s nothing more to do.
