I can’t see the Loxada set-up page
Check that you are connected to the Wi-Fi network called LoxadaSetup If you are connected to this check that you are typing the set up...
I can see my work RPN Wi-Fi network but cannot connect to it
Check that you have entered your password correctly. If your password is not recognised, contact your company’s IT support team to confirm that you have...
I am connected to my work RPN but can’t connect to the internet
This is typically caused by one of two things: 1. your Loxada device is not properly connected to whatever you are using for internet access...
I am connected to my work RPN but can’t access my work files or resources
Check to see if your Loxada device can connect to the internet – https://check.loxada.io/ If it can’t, see our FAQ, “I am connected to my...
I can’t see my RPN and there are no lights on my Loxada device
Check to see if the power lead to your Loxada device is connected correctly and that the mains plug hasn’t been accidentally switched off or...
I can see what looks like a work RPN Wi-Fi network but the name has changed and I cannot connect to it
Try using the password you used on your work RPN’s old name. If your password is not recognised, contact your company’s IT support team to...
I used to connect to a work RPN but now can only see a Wi-Fi network called LoxadaSetup
Your device has been factory reset and needs to be set up again for your company RPN. Follow the set-up instructions your company initially provided...