I can’t see my RPN and there are no lights on my Loxada device

Check to see if the power lead to your Loxada device is connected correctly and that the mains plug hasn’t been accidentally switched off or been knocked loose.

If this doesn’t change anything, try plugging your Loxada device into a different electrical outlet to see if it will turn on.

If that doesn’t work, contact your company’s IT support team. They will help you with further troubleshooting and, if they too can’t solve the problem, will replace your Loxada device the next working day.