Check to see if your Loxada device can connect to the internet – https://check.loxada.io/
If it can’t, see our FAQ, “I am connected to my work RPN but can’t connect to the internet,” for instructions on how to fix this issue.
If you can connect to other websites but not your work files or resources or if https://check.loxada.io/ displays a message that your “RPN is not connected,” contact your company’s IT support team directly to confirm that you have the correct access permissions set up.