I am connected to my work RPN but can’t connect to the internet

This is typically caused by one of two things: 1. your Loxada device is not properly connected to whatever you are using for internet access, or 2. the Loxada device is properly connected, but whatever you are using for internet access isn’t connected itself.

To confirm this, go to https://check.loxada.io/. If the webpage doesn’t load, follow the troubleshooting steps below; otherwise, follow the instructions on-screen.

If you are using a cable to connect your Loxada device, check that the cables are in the correct ports on both devices.

If you are using Wi-Fi to connect your Loxada router, check that the username and password are working correctly for the network you are connecting to.

If you are correctly connected, check to confirm that what you are connecting to has internet access – you can do this using another device that is connected to it directly.

If you still can’t connect, contact your designated IT support contact to raise a support ticket.